Thursday, March 27, 2008

Cox Part II, More Problems

After I finally received a call from a Cox service manager (ONLY AFTER contacting the customer relations in Atlanta), two service reps came out to check our system. After looking at everything there were no apparent problems except the wiring and outside boxes were not in great shape, so were replaced.

The amps were also too high, so two more Cox guys came out the next day to re-do the Power pole in the alley way.

Four Service men total in one week.

All is well, or so I think.
I find out a few days later that our second phone line has not been working since the boxes were rewired.

So Cox comes out and finds a wire not attached and the second line finally works.

All is well or so I think.
That evening I find out the primary phone line which worked all along is now not working via one jack. Another call to Cox the next morning. This time a broken wire is found in that rewired box.

So far I think we're up to nine different service techs in March.

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